Today’s enterprise applications are essential for operating a successful business. Deployed on a variety of platforms across corporate networks, intranets or the Internet, they can increase productivity, improve customer satisfaction and deliver the competitive advantage you need in a fiercely competitive business environment.

At Ricoh, our enterprise application solution covers the entire information lifecycle from capture, access, storage, distribution to workflow automation through any device. And our innovative application delivery, consultancy and support services can help you meet the stringent requirements for security and administration management, achieving measurable improvements to the performance of your operation.

Our Solutions
CRM
Manage your company’s interaction with the current and potential customers to improve customer loyalty and explore new business opportunities.

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CRM Solution

CRM (Customer Relationship Management) is an advanced sales team management and customer engagement management system. It allows your company to manage and focus on your current and potential customers, while at the same time managing those talents involved. For your maximum convenience, we offer a central management system for office use as well as a cloud version for sales on the road.


Sales Lead Management


Sales Appointment Management

Sales Prospect Management


Sales Quota Management


Sales Performance Management

Sales Quotation System

Product and Service Pricing Management

E-Direct Marketing


Product and Service Management

Marketing Catalogue


Customer Support Management

Customer Complaint Management

Customer Management


Customer Satisfaction Survey
Benefits to your business
Improved customer experience
With faster response times to customer needs, the solution helps to improve customer satisfaction and loyalty.
More business opportunities
Explore more cross/up-selling and hidden sales opportunities to increase the revenue per customer.
Automate sales activities
Sales staff can create individual workflows to track and close sales, ensuring that all sales activities are completed on time and increasing the sales closure rate.
Enjoy continuous feature enhancement
Our system is continuously upgraded with new features to fit the latest market situation
Cloud ERP
An integrated view of core business processes that an organization can use to collect, store, manage and interpret data from different business units.

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Cloud ERP Solution
Smart Implementation
We simplify the configuration of the system through the use of automation tools and templates.
For Small to Mid Size Enterprises
The feature-rich ERP system provides comprehensive functionality to support companies of different industries and sizes.

Backed by Ricoh’s easy yet sophisticated ERP Solution, you will enjoy easy access to the information and resources you need from any device anytime anywhere. Being able to manage, optimise and govern your business and automate different back office functions, you will enjoy the advantage of fast decision-making and enhanced cash flow.


eWorkflow Automation
You can create, manage and monitor real-life business processes, facilitating knowledge creation and decision making via a highly valuable repository of corporate information assets.
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eWorkflow Solution

Dealing with a big amount of business processes, an enterprise should consider a workflow management system that can help effectively execute and track business processes of different departments, and make information more accessible to the employees. Ricoh’s eWorkflow Solution supports customisations and standardisation of task workflow, ensuring an increase in productivity and efficiency of your enterprise.

Benefits to your business
Unify business processes
By unifying task statuses and task workflow, managers of various departments can easily manage business processes and control task performance.
Increase visibility
Accelerate decision making by increasing visibility into operations, and extending processes to customers, suppliers and partners.
Customised to fit
The solution can be customised and integrated with other systems to fit different business sizes and industry specifications, with comprehensive workflow actions to speed up your operation.
Mobile capabilities
Your workflows are made accessible everywhere to boost productivity and efficiency.
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User-friendly actions
Multi-level approval, workflow visualizations, scheduled workflows and delegation can be enabled with ease to best suit your needs.
Go paperless
Paper-based processes are digitized and automated to ensure traceability of data and achieve higher efficiency.
CRM Solution

CRM (Customer Relationship Management) is an advanced sales team management and customer engagement management system. It allows your company to manage and focus on your current and potential customers, while at the same time managing those talents involved. For your maximum convenience, we offer a central management system for office use as well as a cloud version for sales on the road.


Sales Lead Management


Sales Appointment Management

Sales Prospect Management


Sales Quota Management


Sales Performance Management

Sales Quotation System

Product and Service Pricing Management

E-Direct Marketing


Product and Service Management

Marketing Catalogue


Customer Support Management

Customer Complaint Management

Customer Management


Customer Satisfaction Survey
Benefits to your business
Improved customer experience
With faster response times to customer needs, the solution helps to improve customer satisfaction and loyalty.
More business opportunities
Explore more cross/up-selling and hidden sales opportunities to increase the revenue per customer.
Automate sales activities
Sales staff can create individual workflows to track and close sales, ensuring that all sales activities are completed on time and increasing the sales closure rate.
Enjoy continuous feature enhancement
Our system is continuously upgraded with new features to fit the latest market situation
Cloud ERP Solution
Smart Implementation
We simplify the configuration of the system through the use of automation tools and templates.
For Small to Mid Size Enterprises
The feature-rich ERP system provides comprehensive functionality to support companies of different industries and sizes.

Backed by Ricoh’s easy yet sophisticated ERP Solution, you will enjoy easy access to the information and resources you need from any device anytime anywhere. Being able to manage, optimise and govern your business and automate different back office functions, you will enjoy the advantage of fast decision-making and enhanced cash flow.


eWorkflow Solution

Dealing with a big amount of business processes, an enterprise should consider a workflow management system that can help effectively execute and track business processes of different departments, and make information more accessible to the employees. Ricoh’s eWorkflow Solution supports customisations and standardisation of task workflow, ensuring an increase in productivity and efficiency of your enterprise.

Benefits to your business
Unify business processes
By unifying task statuses and task workflow, managers of various departments can easily manage business processes and control task performance.
Increase visibility
Accelerate decision making by increasing visibility into operations, and extending processes to customers, suppliers and partners.
Customised to fit
The solution can be customised and integrated with other systems to fit different business sizes and industry specifications, with comprehensive workflow actions to speed up your operation.
Mobile capabilities
Your workflows are made accessible everywhere to boost productivity and efficiency.
User-friendly actions
Multi-level approval, workflow visualizations, scheduled workflows and delegation can be enabled with ease to best suit your needs.
Go paperless
Paper-based processes are digitized and automated to ensure traceability of data and achieve higher efficiency.
CONTACT US
See how our solution works for your different departments to achieve enhanced efficiency and cost savings.
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